Privacy Policy

1. Introduction

PlazaTech LLC ("PlazaTech," "we," "us," or "our") is a technology company headquartered in Houston, Texas, USA (EIN: 32-0964257-91). We operate the website plazatech.llc and related software products and services (collectively, the "Services").

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, create an account, or use our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Full name
• Email address

2.2 Business Information

To provide our Services, we may collect business-related information, including:

• Company name
• Business email addresses
• Sensitive business data and documents that you upload to the platform (e.g., contracts, project files, financial records, and other proprietary business materials)

2.3 Payment Information

We use Stripe to process payments. When you make a purchase or subscribe to a paid plan, your payment details (such as credit card number, expiration date, and billing address) are collected and processed directly by Stripe. PlazaTech does not store your full credit card details on our servers. Please refer to Stripe's Privacy Policy for more information on how they handle your payment data.

2.4 Automatically Collected Information

When you visit our website or use our Services, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and interactions with the Services
• Device identifiers
• Date and time of access

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To provide, operate, and maintain our Services, including AI-powered features
• To process transactions and send related billing information
• To communicate with you, including sending service-related announcements, updates, and support messages
• To analyze usage trends and improve the functionality and user experience of our Services
• To detect, prevent, and address technical issues, fraud, or security concerns
• To comply with legal obligations

4. AI Data Processing

Our Services include AI-powered features that rely on third-party artificial intelligence providers. Specifically, we use:

• Anthropic (Claude) — for intelligent document analysis, automation, and AI-assisted workflows
• OpenAI (ChatGPT) — for natural language processing, content generation, and AI-assisted features

Important: To provide these AI features, your data — including business information, uploaded documents, and other content you submit through the platform — may be sent to these third-party AI providers for processing. This data is transmitted securely and is used solely for the purpose of delivering the AI-powered functionality within our Services.

We select AI providers that maintain strong data protection practices. However, by using our AI-powered features, you acknowledge and consent to your data being processed by these third-party AI services. We encourage you to review the privacy policies of Anthropic and OpenAI for details on how they handle data.

We do not use your data to train AI models. Any data sent to AI providers is used exclusively for real-time processing to deliver results within our platform.

5. Third-Party Services and Data Sharing

We do not sell your personal information. We may share your information with the following categories of third-party service providers, solely as necessary to operate and improve our Services:

We may also disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, or court order
• Protect and defend the rights or property of PlazaTech LLC
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity on our website. Cookies are small text files stored on your device that help us improve your experience, analyze site traffic, and understand usage patterns.

The types of cookies we use include:

• Essential cookies: Required for the basic functionality of our website and Services (e.g., authentication and session management)
• Analytics cookies: Used by Google Analytics to collect anonymous usage data, such as page views and navigation paths, to help us understand and improve our website
• Preference cookies: Used to remember your settings and preferences for future visits

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of certain parts of our Services.

7. Data Retention

We retain your personal and business information for as long as your account is active or as needed to provide you with our Services. If you close your account or request deletion, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as resolving disputes, enforcing agreements, or complying with legal obligations).

Uploaded business documents and data are retained for the duration of your active subscription. Upon account termination or deletion request, uploaded data will be permanently removed from our systems within 30 days, subject to any backup retention schedules.

8. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal and business information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), secure authentication through Supabase, and access controls limiting data access to authorized personnel.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. Under the California Consumer Privacy Act (CCPA) and other applicable U.S. privacy laws, you may have the right to:

• Right to Know: Request information about the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it
• Right to Delete: Request that we delete the personal information we have collected about you, subject to certain legal exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale: We do not sell your personal information. If this practice changes, we will provide you with an opt-out mechanism
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

To exercise any of these rights, please contact us at contact@plazatech.llc. We will respond to verifiable consumer requests within 45 days of receipt.

You may also update or correct your account information at any time by logging into your account and editing your profile settings.

10. Children's Privacy

Our Services are designed for business use and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@plazatech.llc so we can take appropriate action.

11. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals. Because there is no uniform standard for interpreting DNT signals, our website does not currently respond to DNT signals. We will continue to monitor developments in DNT technology and update our practices accordingly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Effective Date" at the top of this page and, where appropriate, providing additional notice (such as via email or a prominent notice within our Services).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: